Delivery Information

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

At times we don't send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care team at or call on +44 20 3322 8665.

The estimated lead time for delivery into our warehouse is stated on the product.

For mainland UK deliveries, please allow an extra 24 to 48 hours for small items and 7 days for furniture or large orders that require our white glove service.

For larger international orders and bulky/ oversized/ fragile items, transit times may vary between 2 to 9 days depending on the country.

If you have received an incorrect item in your order, please contact our Customer Care team and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Care team email us or call on +44 20 3322 8665.

It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. Our delivery team will deliver up to the first floor level only. We cannot deliver above this level unless there is suitable lift access. Access must be evaluated before booking white glove delivery and extra costs might occur if you fail to note any issues with this. If required, LuxDeco offers access checks to certain areas of London and the home counties. If you would like an access evaluation prior to ordering an item please contact our Customer Care team or call on +44 20 3322 8665.

If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to read our 'Furniture Sizing & Delivery Guide' prior to purchase.

Below are some questions to think about before you purchase large furniture items:

• Is there parking available outside the property?
• What floor is the item being delivered to?
• Is there clear access into the room of choice?
• Is there a lift available?
• Will there be children or pets on site during delivery?
• Are there any other restrictions we should be aware of that may impact the delivery?
• Can you provide any photos or video of doorways, staircase, etc?

Brexit came into effect on January 31st 2021 which means that any orders placed after this date will be subject to local taxes on arrival in your delivery country. If your order was placed before this point your order will not be affected as your order included VAT (UK tax at 20%).

If you are unsure if your order included VAT or not please speak to our Customer Care Team on +44 20 3322 8665 or use the form below.

Yes, subject to duties and taxes on arrival. For an estimate please contact our Customer Care Team on +44 20 3322 8665 or use the form below

You will be contacted directly by our shipping partner with a payment link via SMS or email. Please ensure that your telephone number and email are correct on your order to ensure your order won’t be delayed. Most major card providers will be accepted, excluding American Express. Kindly note you will have 14 days to make this payment.

Your order will be returned to LuxDeco and will be refunded minus your original shipping charges.

LuxDeco and our shipping partner will endeavour to ensure that there are no delays, however we cannot guarantee that there will be no delays at a specific border entry point.

Yes, this is possible on a case by case basis. To enquire, please contact our Customer Care Team on +44 20 3322 8665 or use the form below.

Should you feel that you are being charged incorrectly, please reach out to our Customer Care team who will be able to advise.

The process will be the same as listed above, however you will be contacted by LuxDeco to pay your shipment charges. Kindly note that delays in payment will affect your delivery.

Please reach out to our Customer Care Team to confirm your new delivery address. They will be able to make the necessary changes and advise on any additional charges that may occur.